Frequently asked questions

Go to Find Doctors, search by name or specialty, open the doctor's profile and choose a service. Pick a date and time that suits you and confirm. You will see the booking under My Bookings.

You can browse doctors without an account. To book, you need a free account so we can send you confirmations and keep your records safe. Signing up takes about a minute.

Yes. Open the booking from My Bookings and choose Reschedule or Cancel. Please do this as early as possible so the time can be offered to another patient.

Yes. Many families book for elderly parents or children. Enter the patient's details during booking, or call our helpline and our care team will book for you.

Absolutely. Call our 24/7 helpline and a care coordinator will find the right doctor and make the booking for you over the phone.

A smartphone, tablet or computer with a camera, microphone and a stable internet connection. Find a quiet, well-lit place and keep any reports or medicines nearby.

At your appointment time, open the booking from My Bookings and press Join. You can join a few minutes before the start time. No extra app is needed.

Simply press Join again from your booking. If you cannot reconnect, the doctor or our care team will contact you to continue or reschedule.

If the doctor prescribes medicines, the prescription is saved to your Health Timeline after the visit. You can use it to order medicines on SwasthyaSetu.

Home visits and home nursing are currently available in selected areas of Kathmandu valley. Enter your address while booking to check availability.

Injections, IV and drip care, wound dressing, catheter care, vital sign monitoring and post-surgery support. Tell us your needs while booking so we can send the right nurse.

Yes. Once the visit starts, you can follow its status from your booking page.

Yes. Every professional on SwasthyaSetu is checked by KNMC before they can accept bookings.

Open Medicines, add items to your cart and check out. For prescription medicines, upload a valid prescription — a pharmacist reviews it before your order is confirmed.

Most orders inside Kathmandu valley are delivered within the same or next day. You can follow the order status from My Orders.

The pharmacist will tell you why. You can upload a clearer or updated prescription from the order page, or consult a doctor on SwasthyaSetu for a new one.

eSewa, Khalti, FonePay and Visa/Mastercard cards. Medicine orders can also be paid with cash on delivery.

Payments are processed by the payment provider you choose. SwasthyaSetu never stores your full card details.

If a booking is cancelled within the allowed time or a service could not be provided, the refund is sent back to your original payment method. Contact the Help Desk if you have any questions.

Your records are only shared with the care team treating you. You can see your prescriptions, visit notes and reports in your Health Timeline.

On the login page, choose Forgot password and follow the steps to set a new one.

Yes. Press the EN / ने button at the top of any page to switch between English and Nepali.